Job Description

Our reception team’s main objective is to ensure guest satisfaction at all times. This is a unique role and one that differs greatly from a typical hotel or resort reception role. High energy levels, attention to detail and exceptional communication skills are critical to your success. Duties will include:

Assisting guests with activities,

Being the central communication centre for the Lodge,

Collating guest accounts,

balancing daily audits,

answering telephones

and general guest correspondence,

Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests, Administration tasks to ensure the smooth running of the front office department and lodge. The successful candidate will have:

A passion for service delivery and for Luxury Hospitality

At least one year of experience in a similar role within a five-star luxury environment (Relais & Chateau experience is highly desirable)

Knowledge and experience with Opera Hotel Management systems

Strong computer abilities Confident and professional telephone manner

Being able to multi-task, prioritize and organize

A high level of attention to detail and exceptional organisational skills

A highly professional approach Immaculate presentation

This role requires that you have a flexible attitude to hours of work and weekend shifts.


Waiaua Bay Farm Limited

Job type:

Full Time

Hours of work:

Hours are variable




$20.00 - $25.00 per hour