This is a demanding and fast-paced role where you will be engaging with our customers via telephone, e-mail and walk-in. Delivering excellent sales, administration and customer service support to the team will be your goal and will be achieved with your amazing communication and problem-solving skills!

What you will be doing:

• Providing customer support - being the first point of contact for customers through phone calls, e-mails and walk-ins
• Entering customer’s orders
• Liaising with the sales, production and dispatch teams to ensure timely product delivery
• Resolving any issues/ or escalating to Team Leader/ Branch Manager
• Completions of work orders

To be successful in this role, you must have / be:

• Proven customer service, administration or sales experience
• Excellent verbal and written communication skills
• Resilience – someone who does not get flustered easily when dealing with contractors and builders
• Intermediate admin/computer skills
• Roofing background and/or understanding of the construction industry is preferred, but training can be provided to suitable candidates
• Ability to multitask and prioritise
• High attention to detail

The Company:

The Roofing Store is a New Zealand owned and operated company, producing superior high-quality lightweight roofing solutions. We are one of the leading suppliers who manufacture and create long run roofing, metal tiles, architectural steel roofing, cladding systems, rainwater products and all the accessories required.