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Guest Services

Job Description

We are currently on the hunt for a dynamic, hands-on Guest Services to join our team. The successful candidate must demonstrate excellent communication skills, agility, and have an exceptional eye for detail. As this is a front line position in our customer service chain a high standard of personal grooming is key. To be successful you must be able to work autonomously as well as being part of a wider team.

Some of the key duties of the role include;

*Assisting with guest check-in and check-out

*Dealing with guest inquiries Hotel reservations

*Daily cashiering and other general Front Desk duties

*Managing the busy flow of reservations via telephone and email

*Communicate with Housekeeping, Porters, Kitchen regarding room allocations, VIP guests/rooms, special requests, room moves or changes

A minimum of 12 months previous experience in a similar environment is a pre-requisite of the successful candidate, a formal Hospitality qualification is also desired.

What we offer:

*Health insurance benefits

*Employee discounts at Scenic Hotel Groups’ hotels and restaurants

*Stability and future career opportunities

*Potential ability to transfer to other existing hotels within the group

*A culture built on strong family values

Guest Services

Scenic Hotel Group

Job type:

Full Time

Hours of work: