Office Administrator

Job Description

Position Description

Position title: Office Administrator

Reports to: Sales Manager

Position Summary

Response to customer inquiries via email or phone and make sure that any problems they are experiencing about their orders are resolved for sales promotion and customer satisfaction. Office Administrator are required to perform all other duties as assigned by the manager for meeting the organization needs. Office Administrator shall report all important customers’ concern to their direct manager for effective and prompt resolution of the customer matters in professional manners as required by the company guidance.

Duties & Responsibilities

• Clerical support to Trade Sales

• Website development & other IT matters as required

• Preparing multiple types of sales documents and producing related reports

• Preparing inter-company sales & purchasing documents

• Resolve customer issues promptly & efficiently or direct them to relevant personnel that specializes in their issue

• File invoices

• Forward phone calls

• Greet customers

• Follow up on sales calls

• Light bookkeeping

• Overtime may be required during peak season

• Administer and coordinate the promotion and sale of company parts and products

• Assist in determining vendor availability, pricing and service of replacement parts, shipment discrepancies, product information and product inspection

• Prepare, administer and coordinate customer and deal quotations, proposals, bids, orders, contracts and specification in an efficient manner

• Promote services and goods

• Oversees billing and payment issues

• Remain calm when dealing with angry or upset calls from customers Skillsets • Ability to multitask

• Ability to work autonomously as well as in a team environment

• Be able to maintain good customer relations • Excellent verbal & written communication skills to effectively help customers

• Organized

• Flexible

• Professional

• Excellent time management and communication skills

• Good understanding of math

• Knowledge or experience in Microsoft Word, Excel & Power Point are highly desirable

• Data entry accuracy

• Excellent problem-solving skill

Office Administrator

Plywood R Us Ltd

Job type:

Full Time, Permanent

Hours of work:

Hours are variable


Waitakere City