Housekeeping Attendant

Job Description

The role is responsible for ensuring a five star housekeeping service is delivered at all times across the resort.

The role involves working in three internal housekeeping areas; housekeeping, laundry and public areas.

SUCCESS PROFILE

• Cleaning experience in 5-star Hotel/Resort environment or comparable environment

• High level of attention to detail and exceptional time management skills

• Good communication skills, coupled with a “can do” attitude

• Ability to work on own initiative, as well as, work as an effective team player

• Must be physically fit, as the role requires manual handling

• Impeccable grooming standards

• Resilient and able to respond to a variety of situations with a collaborative and flexible approach

• Ability to work weekends and public holidays

• Drivers Licence advantageous KEY ACCOUNTABILITY

• Warmly greet guests, ensuring a five star guest experience is delivered

• Responsible for verifying that rooms have been vacated

• Visually inspect each room before cleaning or organising; report any inconsistencies to the supervisor

• Initiate requests for maintenance work

• Clean the room wiping down every surface, including; tables, dressers, televisions and headboards

• Removes the sheets and pillowcases from the bed and remake the bed with clean linens, tightening the edges for a crisp appearance, according to SOPs

• Undertake thorough vacuuming of each area

• Ensure that all levels of accommodation have the required guest supplies at all times such as; toiletries that have been used should be replenished

• Ensure that all cleaning is conducted within required timeframes

• Respond to all guests' queries and concerns promptly and report any problems to management

• Ensure that guests' property is secure at all times, whilst cleaning or completing turndowns

• Upon finding lost property, inform Executive Housekeeper or supervisor immediately

• Ensure that all laundry operations are completed to SOPs such as; all washing, drying, pressing, scrubbing and cleaning conducted within required timeframes for both guests and all departments

• Refuel vehicles as required and report any vehicle faults as soon as they occur to management

• Undertake all public area duties such as cleaning toilets, urinals, hand basins and mirrors

• Carry-out sweeping and mopping tasks, empty rubbish bins, remove any cobwebs, dusting all areas

• Attend any meetings and training sessions as required • Carry-out any other duties as directed by management

• Confidentiality of guest information at all times

• Ensure compliance with licensing laws, Health and Safety at Work Act 2015 and other statutory regulations

Housekeeping Attendant

Millbrook Country Club Ltd

Job type:

Full Time

Hours of work:

40

Location:

Queenstown

Listed:

10-06-2021

Closes:

15-06-2021

Reference:

440616-ORT