Job Description

We are looking for a Manager for the smooth and effective operation of our restaurant with a strong customer service orientation.

Duties and Responsibilities

• Develop and maintain a professional and cooperative relationship with kitchen and liquor dispensing staff to ensure the overall business operates smoothly.

• Look for opportunities to improve procedures, and make improvements where appropriate.

• Ensure the restaurant has a sufficient level of staffing and staff rosters are prepared in a timely manner. • Ensure staff are trained in the correct procedure for taking reservations.

• Ensure restaurant staff can confidently describe wine list and menu items and can make recommendations when asked to do so.

• Ensure staff are aware of specials, new wine lists and menu items and out of stock food and wine.

• Maintain a high level of morale and team cooperation.

• Answer phones quickly and ensure staff do the same.

• Follow up on customer complaints/comments quickly.

• Ensure that all restaurant staff are aware of their obligations pursuant to the Sale and Supply of Alcohol Act 2012 and the company’s liquor licence is not jeopardised as a direct consequence of their actions. This includes patron conduct and intoxication.

• Complete restaurant seating plan for the following day.

• Complete cash-up, noting any differences between actual and till total

• Complete shift summary with tips.

• Ensure that all staff who answer customer queries regarding functions are aware of what the policies are.

•Update systems for taking function bookings and ensure staff, food and beverages are organised.

Confirm all group bookings.

• Ensure the cleaner is carrying out his/her duties to the required standard and let him/her know if there is anything extra that needs to be done, or if anything is not being done to the agreed standard.

• Ensure an adequate supply of all items needed by the restaurant, including napkins, cutlery, glassware, docket books, menus, wine lists, printer and eftpos paper, staff uniforms, etc.

• Ensure restaurant equipment is maintained to reduce the likelihood of breakdowns.

• Participate as a constructive member of the management team with the view to maximising business sales volumes and profitability.

• In consultation with the manager, chef and staff prepare and introduce an ongoing calendar of cost-effective promotional initiatives, which are focused on maximising food sales volumes.

• Manage staff in a fair and equitable manner, take appropriate disciplinary action when required and comply with best practice and establishment regulations.

• Ensure office is left in a tidy state.

• Complete such other general and clerical duties as the manager or nominee may require to assist with the smooth operation of the business. Personal Attributes

• Honest and reliable • Good communication skills • Leadership skills • Excellent customer service • Proactive • Good personal hygiene • Able to work alone as well as part of a team

Relevant Qualifications- LCQ or Managers certificate and industry experience

Please apply by submitting a cover letter and a full CV. Only applicants eligible to work in NZ will be considered.

General Requirements

We request that all applicants meet the following requirements:

Presentation

Managing Stress

Optimism (positivity)

Continuous Improvement

Decision Making

Teamwork

Manage People

Customer Service

Healthy And Safety

Please sent CV to thekentish2020@gmail.com