Customer Service

Job Description

Contact Centre Representative Koala NZ Ltd.

Koala NZ Ltd.  a newly established subsidiary of a UK financial group.

Koala NZ is responsible for providing high-quality backstage support and services to the group’s clients scattered in the Europe and Asia-Pacific Region. Our contact centre plays a key role within our business, being the first point of contact at the start of our customer’s journey.

We are looking for reliable, hardworking candidates for a full-time position to start in 2021. Several positions are available. Important stuff to know – the call centre operates a 24/7 business, providing customers with a 24/7 service. Based in Blenheim, representatives work on a rotational roster. The main duties of this role are: Answering inbound calls from customers and dealing with emergency services. Handling outbound calls to search for new business opportunities and boost sales. Respond to all inquiries from customers. Coping with customer complaints Liaising with after-hours technicians. Reporting to supervisor and manager about any problem and issue

To be successful in this role, you need: A passion for providing excellent Customer Service The ability to build great professional relationships. Excellent organisational and time management skills. Being resilient and having the ability to work under pressure. Strong troubleshooting and problem-solving skills. Work ethics, no punctuality and attendance issues. Being flexible to cover extra shifts when required

Be an excellent communicator, fluent and clear communication in English is a must,

Mandarin is an extra but not necessary.

Be computer literate

Knowledge of customer service principles and practices Some experience in a Contact Centre or customer service environment is preferred.

This is a great opportunity for you to join a forward-thinking, supportive, and diverse organisation. This is a permanent full-time position with a competitive salary and great opportunities for Career Progression! Apply now by sending through your CV and covering letter.

To be eligible for this role you must be legally entitled to work in New Zealand. We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. If you have any questions, please contact our Recruitment Team:

Customer Service

Koala NZ limited

Job type:

Full Time

Hours of work: