Retail Hero

Job Description

ARE YOU OUR RETAIL HERO?

Huckleberry, NZ’s leading organic supermarket is looking for an enthusiastic team-player who is excited about a customer service opportunity to join our close-knit retail team at our store.

ACCOUNTABILITIES

OPERATIONAL

Complete the tasks of a Retail Assistant, including (but not limited to):

  • Bringing stock from the storeroom as required.
  • Filling designated areas and facing up appropriately with a minimum level of disruption to customers.
  • Undertaking additional housekeeping as required (e.g. sweeping the floors, dealing with spillages and breakages, cleaning shelves etc.)
  • Other tasks across the store as required.

Ensure the use of shelf space is maximised through completion of daily stock drops and filling.

Ensure displays / shelves are appropriately stocked and relevant merchandising standards are maintained at all times.

Effectively resolve all customers related enquires and complaints unless management approval is required.

Ensure appropriate stock rotation policy adhered to.

Ensure the aisles are kept clear of rubbish and blockages at all times allowing for clear customer access.

Implements marketing strategies deployed at a brand and store level in a timely fashion, ensuring customers are informed of Huckleberry’s promotions.

Ensure cash handling and customer service are well maintained as per company standards. • Additional duties as and when required

COMPLIANCE 

  • Follow health and safety policy, food safety policy and compliance procedures in the store.
  • Assist in ensuring 100% price integrity in the department/store through maintenance of appropriate signage, pricing and changing data strips.

CULTURAL

  • Contribute effectively as a team member.
  • Live the store values

PERSON SPECIFICATION

PEOPLE FOCUS – WORKING WITH PEOPLE

  • Is self-aware, approachable and mindful of their impact on others
  • Demonstrates an interest in and understanding of people, behaving in a culturally sensitive manner
  • Is outgoing and supportive; recognising and acknowledging the contribution of others
  • Actively contributes to a team spirit of openness and inclusiveness where colleagues feel able to offer ideas
  • Listens and communicates openly and proactively
  • Adapts their style to build and maintain relationships with multiple stockholders (staff, suppliers, peers etc.)

CUSTOMER FOCUS – MEETING CUSTOMER EXPECTATIONS

  • Brings everything back to the customer; identifying and focusing upon their needs & expectations
  • Actively sets, monitors and maintains consistently high standards of customer service
  • Continuously makes improvements for customers; seeking input from staff and customers to do so
  • Creates an environment that customers want to shop
  • Is responsive to feedback from all sources
  • Adapts a “service” mentally at all times regardless of their position or experience, genuinely enthusiastic about the difference service makes to the customer and success of the business.

ADAPTING AND RESPONDING TO CHANGE 

  • Adapts to changing circumstances and accepts new ideas and initiatives
  • Tolerates ambiguity
  • Adapts personal style to suit different people and situations
  • Shows an interest in new experiences

CO-OPERATIVE CULTURE – ADHERING TO PRINCIPLES AND VALUES

  • Personally upholds ethics, Huckleberry store values and accepting nothing less from their team
  • Consistently demonstrates honesty and integrity (in words, decisions and actions) in all of their dealings with customers, staff, suppliers and colleagues
  • Follows due process on all issues of compliance
  • Demonstrates a strong work ethic through their commitment to the store’s success, ownership of problems and self-discipline
  • Leads by example in terms of Huckleberry store values, drive to succeed and positive outlook
  • Challenges appropriately while respecting the position of others

Retail Hero

Huckleberry 2021 Ltd

Job type:

Full Time, Part Time, Contract/Temp, Casual

Hours of work:

Hours are variable

Location:

Auckland City

Wage:

$20.00 - $25.00 per hour

Listed:

19-09-2022

Closes:

18-12-2022

Reference:

444991-ORT