Copthorne Hotel Auckland City are looking for a professional Duty Manager to join the Front Office Team in a part time role working a minimum of 30hrs a week.  You will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Hotel Manager .

Key Responsibilities

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Maintain effective communication, at all times, among the team
• Provide reports, as required, for hotel management
• Always adhere to all company policies and procedures
• Deal with customer complaints in a professional manner
• Report any security issues to the hotel manager immediately
• Take responsibility for extra management tasks, as required, in the absence of the hotel manager

Benefits

• Career development nationally accredited training opportunities
• Discounted Hotel rates nationally and internationally
• Meals on duty

Key Skills and Experience

• Previous experience as a Duty Manager
• Excellent interpersonal skills, with the ability to communicate at all levels
• Problem solving skills
• Current LCQ and first aid certificate are required for this position.
• Ability to manage and exceed customer service standards
• Self motivation, initiative and enthusiasm
• Flexibility to work all shifts including nights and weekends
• A high level of personal presentation