Hotel Duty Manager

Job Description

Copthorne Hotel Auckland City are looking for a professional Duty Manager to join the Front Office Team in a part time role working a minimum of 30hrs a week.  You will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Hotel Manager .

Key Responsibilities

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Maintain effective communication, at all times, among the team
  • Provide reports, as required, for hotel management
  • Always adhere to all company policies and procedures
  • Deal with customer complaints in a professional manner
  • Report any security issues to the hotel manager immediately
  • Take responsibility for extra management tasks, as required, in the absence of the hotel manager


  • Career development nationally accredited training opportunities
  • Discounted Hotel rates nationally and internationally
  • Meals on duty

Key Skills and Experience

  • Previous experience as a Duty Manager
  • Excellent interpersonal skills, with the ability to communicate at all levels
  • Problem solving skills
  • Current LCQ and first aid certificate are required for this position.
  • Ability to manage and exceed customer service standards
  • Self motivation, initiative and enthusiasm
  • Flexibility to work all shifts including nights and weekends
  • A high level of personal presentation

Hotel Duty Manager

Hospitality Services Limited

Job type:

Part Time

Hours of work:



Auckland City


$20.00 - $25.00 per hour