Casual Guest Services Agent

Job Description

At Holiday Inn Express and Suites® our purpose is to provide simple, smart travel. That’s where you come in. When you're part of the Holiday Inn Express and Suites brand you're more than just a job title. We look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

The Holiday Inn Express and Suites Queenstown is Queenstown's newest hotel. Located in the prime position on the corner of Stanley and Sydney streets in Queenstown, providing close proximity to the city centre, shopping, entertainment, outdoor activities, and popular ski destinations.

The 227-room, 4 Star hotel features a selection of well-designed hotel room types and suites to cater for all types of travellers, whether that be for work or play. Holiday Inn Express & Suites Queenstown is the smart choice for savvy business and leisure travellers, delivering more where it matters most.

We're looking for a Guest Service Agent, who is smart and considerate - have “nice person” written all over him/her. We’re after a fast thinking, customer focused problem solver that takes pride in creating and delivering great customer experiences. Your day to day The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.


  • Love the brand & be a great ambassador of Holiday Inn Express and Suites.
  • You've got a good eye for detail – our processes are super important in helping us deliver a consistent guest experience.
  • You’ll use your excellent customer service skills to exceed our guests’ expectations and build rapport to ensure they have a great stay and keep them coming back!
  • You'll be dealing with a variety of people, so your communication will be adaptable.
  • You'll help us problem solve, as we're still building our business; we have solutions to find – your logical thinking and collaboration with teams across the business will be key.

Skills & Experience

  • Previous experience working in Hospitality & know what makes great service
  • Professional and personable, with a "role up the sleeves", can do attitude
  • You make calm, collected decisions – even against the clock
  • Excellent written communication & phone skills, with the ability to work as a team
  • You must meet the appropriate legal requirements to work in New Zealand.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand. If this sounds like the perfect move for you, come, join us.

Holiday Inn Express and Suites is committed to delivering a diverse and inclusive environment for our colleagues.

Casual Guest Services Agent

Holiday Inn Express and Suites Queenstown

Job type:


Hours of work:

Hours are variable




$18.90 - $25.00 per hour