Server

Job Description

Summary of Position

The main responsibility of this role is to provide outstanding customer service to our guests. You will have immaculate personal grooming and presentation as well as high level communication skills.


Duties and Responsibilities

• CUSTOMER SERVICE

o Welcome every guest in a warm manner

o Communicate clearly and effortlessly. Be engaging

o Follow the Margo’s Sales Process

o Thank and acknowledge all departing guests

• Knowledge and skill to be able to upsell and exceed customer expectation

• To have a clear understanding of all company operating procedures

• Exceptional service standards and an eye for attention to detail

• Follow the correct opening and closing procedures


Knowledge

• Full knowledge of the beverage offerings to be able to inform the guests and upsell where possible

o Cocktails, wine, beer, spirits (especially tequila and mezcal)

• Full knowledge of our food offering and ability to match with beverages

o Understand where we source our ingredients from

• Strong interpersonal skills with a lot of personality and individuality

• Thirst for further knowledge/training


Basics/Cleaning

• Wash and polish glassware and utensils as required and ensure items are correctly organized at all times

• Proper pre-service prep

• Following all Health & Safety procedures

• Presentation/Personal Hygiene

o Follows Margo’s guidelines

o Personal pride

o Immaculate

• Staff uniform

o Presentable and tidy Tidy – no rips please

o Fitted clothing (ie not baggy or oversized)

o Margo’s apron

o Clean closed toe shoes


Critical Success Factors

• Guest centric

• Communication skills

• Team player

• Driven and sales focused


Key Performance Indicators

• Customer reviews

• Management reviews

• Mystery Shopper reviews

Server

Future Bars Ltd

Job type:

Full Time, Part Time

Hours of work:

Hours are variable

Location:

Queenstown

Wage:

$18.90 - $20.00 per hour

Listed:

20-11-2020

Closes:

25-11-2020

Reference:

437331-ORT