Housekeeping Team Leader - Grand Mercure Wellington

Job Description

Grand Mercure Wellington is working with the Ministry of Health utilizing the hotel as a managed isolation facility to help bring kiwis home. This is a part time temporary arrangement till 30 June 2022. To ensure the safety and wellbeing of all guests and staff, In conjunction with the Ministry of Health, we have revised hotel policies and procedures in place during this time and full training will be given to you.

This is a unique opportunity to work with different services such as The Ministry of Health, CCDHB, New Zealand's defence force and NZ Police whilst we all do our bit to protect New Zealand.

We are looking for a Housekeeping superstar to come join our small and dedicated team and help us to provide to our returning whanau 5 star Room service and a warm welcome home. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

Main Purpose of the Job

To work with the Executive Housekeeper and Housekeeping Supervisor to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

Key Duties

• Ensure security of guest rooms and keys.

• Assist Housekeeper in the daily checking of bedrooms and designed staff areas to maintain standards

• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.

• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.

• Ensure the correct handling of guest laundry and lost property

• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.

• Respond to special requests with a sense of urgency.

• Ensure VIP rooms have correct amenities as requested by Front Office.

Supervisory Duties

• Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.

• Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.

• Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.

• Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.

• Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.

• Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.

• Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

Required Experience, Skills and Qualifications

• Are you willing to be vaccinated against COVID 19?

• Are you currently eligible to work in New Zealand?

Part Time (Minimum 8 hours)

• Motivated

• Initiative

• Ability to work on a rotating roster

• Organisation Skills

• Time Management

• Flexible

• Can work under pressure

• Physically fit for the role

• Ability to work on a rotating roster

• Motivated

• Initiative

• Proactive Benefits

• Staff meals while on duty

• Uniform provided & laundered

• Accommodation discounts & Free Anniversary Stay

• Discounted benefits throughout Accor

• Staff celebration & tenure recognition

• Bring your mate to work – program

• Employee Assistance Program

•Fantastic career growth opportunities

• On-going training, learning and development

Housekeeping Team Leader - Grand Mercure Wellington

CP Wellington Holdings Ltd

Job type:

Part Time

Hours of work:

Hours are variable


Wellington City


$20.00 - $25.00 per hour