Night Auditor - Ibis Wellington

Job Description

Part Time (Minimum 8 hours)

Motivated

Organisational

Takes initiative

Ability to work under pressure

Shifts start from 11pm

Ability to work on a rotating roster

LCQ qualification GM Certificate

Previous experience in Front Office operations

Experience using Opera

Main Purpose of the Job

Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures

Key Duties

Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.

Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.

Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.

Ensure the security of hotel “keys” and be responsible for the safety and security of the building Know procedures to follow in the event of a hotel emergency.

Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.

Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.

Prepare billings for Account Receivable in line with finance policy and procedures.

Complete computer systems back-ups and save in accordance with finance policy and procedures.

In the absence of the Night Manager take responsibility for night staff. Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.

Program wake-up calls, order newspapers and ensure they are delivered.

Communicate through the Front Office logbook to pass on important operational and guest information.

Supervisory Duties

Establish on-going On Job Training within the department to meet brand and service standards.

Use department procedure manuals as a base for all service procedures and training.

Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.

Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.

Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.

Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.

Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.

Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.


Benefits

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development

Night Auditor - Ibis Wellington

CP Wellington Holdings Ltd

Job type:

Part Time

Hours of work:

8

Location:

Wellington City

Wage:

$20.00 - $25.00 per hour

Listed:

06-05-2021

Closes:

20-05-2021

Reference:

440014-ORT