Part Time (Minimum 8 hours)
Ability to work under pressure
Shifts start from 11pm
Ability to work on a rotating roster
LCQ qualification GM Certificate
Previous experience in Front Office operations
Experience using Opera
Main Purpose of the Job
Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures
Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.
Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.
Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.
Ensure the security of hotel “keys” and be responsible for the safety and security of the building Know procedures to follow in the event of a hotel emergency.
Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.
Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
Prepare billings for Account Receivable in line with finance policy and procedures.
Complete computer systems back-ups and save in accordance with finance policy and procedures.
In the absence of the Night Manager take responsibility for night staff. Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.
Program wake-up calls, order newspapers and ensure they are delivered.
Communicate through the Front Office logbook to pass on important operational and guest information.
Establish on-going On Job Training within the department to meet brand and service standards.
Use department procedure manuals as a base for all service procedures and training.
Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.
Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Discounted benefits throughout Accor
Staff celebration & tenure recognition
Bring your mate to work – program
Employee Assistance Program
Fantastic career growth opportunities
On-going training, learning and development
Hours of work:
$20.00 - $25.00 per hour