Customer Service Representative - Cash Converters

Job Description


  • Enjoy weekends off & regular 9-5 hours
  • Grow your knowledge in short term lending & gain promotional opportunities
  • Make use of free doctor visits, flu vaccinations and AA membership
  • Reach milestones with the company and get recognition
  • Get rewarded for referring great people with our referral incentives

Key aspects of the role

  • Processing loan applications, with a focus on approvals
  • Meeting KPI’s individually and as a team
  • Helping educate and inform customers about their loan applications
  • Assisting our customers who may be struggling to make repayments
  • Providing empathetic, solution-based customer service via phone, email and live chat

A bit about you

  • Experience in sales, finance or customer service
  • Ability to go above and beyond for the customer and proactively problem solve
  • Outstanding verbal and written communication skills and the ability to build rapport
  • Positive can-do attitude & wants to motivate their team and be supported
  • Targets driven, confident, and adaptable     

Cash Converters is currently looking for likeminded individuals to join our welcoming office space in Lower Hutt! The coworkers and managers you work with will be absolutely fantastic and genuinely interested in your growth, while also being a lot of fun. Although it is a Call Centre environment, this is not your typical Call Centre role, it is a unique position where we focus on assessing loan applications and meeting targets. Someone with experience in sales, finance, customer service, or who has a natural flair and the ability to use various platforms might be the ideal fit for this. You will be meeting KPIs, putting your relevant experience to great use, and working in a dynamic, competitive environment.

What’s next? If this sparks your interest and you believe you have the required skills and experience, then apply today and become a Cashie's legend in the making!

Customer Service Representative - Cash Converters

Cash Converters

Job type:


Hours of work:



Lower Hutt, Wellington


$20.00 - $150.00+ per hour