Position Profile: Housekeeping Attendant Reports to: Housekeeping Manager, Property Manager or Supervisor Job Summary: The Housekeeping Room Attendant is a professional that ensures a positive overall impression of the property as well as providing the necessary service of ensuring clean and comfortable rooms for guests. The impression created by the Housekeeping Room Attendant is crucial to the reputation and success of Airport Gateway Hotel. Therefore, it is essential that Housekeeping Room Attendants be highly thorough and professional in completing their duties. The Housekeeping Room Attendant is required to maintain a flexible schedule that includes days, nights, holidays and weekends. Primary Job Responsibilities: 1. To clean rooms, hallways and restrooms. 2. To clean and maintain bar area. 3. Sweeps carpets. 4. Empties ashtrays and urns. 5. Vacuums and polishes elevators. 6. Keeps the front of the hotel free from trash. 7. Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine. 8. Washes walls and ceilings, moves and arranges furniture, and turns mattresses. 9. Sweeps, mops, scrubs, waxes, and polishes floors. 10. Dusts and polishes metal work. Other Duties The Employee shall perform the duties set out in the Job Description attached to this agreement that are currently applicable. These duties may be updated, modified and/or replaced within the current department or any other department by the Employer from time to time, as per the needs of the business operations. The Employee also agrees to perform all other reasonable duties and comply with reasonable instructions issued by the Employer. Refusal or failure to carry out any instructions may amount to serious misconduct. Interpersonal Skills • Maintains a professional appearance with a positive attitude and is adaptable and flexible. • Is patient, helpful and is interested in the welfare of the guests and staff. • Has great attention for detail and works well under pressure in a fast-paced environment. • Able to multi-task for the benefit of quality services. • Able to work efficient and independently with minimal supervision. • Takes pride in a job well done. Leadership, Team Building and Performance Management • Handles negative situation and conflict in a constructive mode utilizing interpersonal and Communication skills and techniques taught and promoted within the company. • Initiates and constructively develops positive team dynamics with management, peers and customers. • Demonstrates leadership and organizational skills in assisting in the planning and implementing of changes where applicable. • Initiates communication or dialogue with supervisor or manager when processes, tasks, instructions etc. are not clear. Communication: • Communicates effectively and in a professional manner to all guests, co-workers and associates. • Reads the pass on book, personal files and bulletin/message boards daily and communicates effectively with these tools. • Communicates all pertinent information with fellow co-workers and departments. • Reports any unusual occurrences or requests to the Executive Housekeeper or Housekeeping Supervisor. • Works closely with the Front Desk in keeping room status reports up to date through notification of all check-outs, late check-outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability. • Documents and coordinates requests for maintenance and repair work with the Maintenance Department. • Informs the Executive Housekeeper of the need for additional supplies and items when required. Ensures adequate supplies are available and informs acting supervisor of shortages and inventory counts. • Attends department meetings. Departmental Duties and Administration: • Knows how to use and operate housekeeping equipment. • Follows operational and shift change procedures and tasks. • Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned by the Housekeeping Supervisor or Executive Housekeeper and in accordance to the standards and procedures of assigned property. • Performs periodic heavy cleaning of guestrooms as requested. • Sets up and organizes all furniture and amenities in guestrooms according to Hotels’ standards. • Determines priorities at shift start and plans for daily activities. • Assists in laundry as required. • Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible. • Places guest, groups and room information in the appropriate filing systems. • Maintains the cleanliness, neatness and organization of the housekeeping lounge and office as well as housekeeping carts, buckets and trays. • Checks for items that are not operable and/or in need of repair and reports of such items to the Housekeeping Supervisor. • Physically checks discrepant rooms when needed.
Hours of work:
$20.00 - $25.00 per hour